Betjeli Privacy Policy

Betjeli operates the online gaming platform at betjeli.club. We are committed to protecting the personal data of every player who uses our platform. This Privacy Policy sets out in plain language how Betjeli collects, uses, stores, and protects your personal information, and what choices you have regarding your data.

We understand that privacy matters deeply to our players in Bangladesh. When you share your personal information with Betjeli — whether during registration, when making a deposit, or when contacting our support team — you are trusting us to handle that information responsibly. We take that trust seriously, and this policy is our commitment to you about how we honour it.

This policy should be read alongside Betjeli's Terms and Conditions. If you have any questions about how we handle your data that are not answered here, please contact us directly at [email protected].

Betjeli collects personal data that is necessary to operate the platform, verify your identity, process your transactions, and provide customer support. The categories of data we collect include:

We only collect data that is genuinely necessary for the purposes described above. We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data.

Betjeli collects your personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion, you provide data directly to us.
• Automated technologies: When you browse or use the Betjeli platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and how you navigate the platform.
• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, our payment processing partners share transaction confirmation data with us to credit or debit your account correctly.
• Identity verification providers: If we need to verify your identity or age, we may use a third-party verification service that cross-references the information you provide against official records.

We do not purchase personal data from data brokers or any other third-party data sources.

Betjeli uses your personal data only for legitimate purposes that are directly connected to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your Betjeli account and verify your identity and age.
• Process deposits and withdrawals and maintain accurate transaction records.
• Provide customer support and resolve any disputes or complaints you raise.
• Monitor your gaming activity to support responsible gaming obligations and identify signs of problem gambling.
• Detect, investigate, and prevent fraud, money laundering, and other illegal activity on the platform.
• Send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts.
• Send you promotional communications about Betjeli offers and bonuses — but only if you have opted in to receive them. You can opt out at any time.
• Improve the Betjeli platform by analysing aggregated, anonymised usage data to understand how players interact with our games and features.
• Comply with legal and regulatory obligations that apply to Betjeli as an online gaming operator.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

Betjeli does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by contractual obligations to protect your data.
• Identity verification providers: If identity or age verification is required, we share the relevant details with a trusted verification partner. This data is used solely for verification and is not retained by the provider beyond what is legally required.
• Fraud prevention and security services: We may share technical data such as IP addresses and device identifiers with security service providers to detect and prevent fraudulent activity on the platform.
• Legal and regulatory authorities: If we are required by law, court order, or regulatory authority to disclose your data, we will do so. Where legally permitted, we will notify you of such a disclosure.
• Business transfers: In the event that Betjeli undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply.

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection standards. We do not allow them to use your data for their own marketing purposes.

Betjeli uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and ensure that your account and game data load correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: These remember your preferences, such as your preferred language or display settings, so you do not have to reset them every time you visit.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. It helps us improve the Betjeli experience over time.
• Security cookies: These help us detect and prevent fraudulent activity, such as identifying unusual login patterns or suspicious transaction behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Betjeli platform. We do not use third-party advertising cookies or tracking pixels for ad targeting purposes.

Betjeli takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Betjeli platform.
• Encrypted storage of sensitive data, including financial information and identity documents, at rest.
• Access controls that restrict access to personal data to only those Betjeli staff members who need it to perform their job functions.
• Regular security audits and vulnerability assessments of the platform and its infrastructure.
• Incident response procedures to detect, contain, and respond to any data security incidents promptly.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your Betjeli account and never share your login credentials with anyone.

If you suspect that your Betjeli account has been compromised, contact our support team immediately at [email protected].

Betjeli retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Our general retention approach is as follows:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, to comply with legal and regulatory obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required for financial record-keeping and anti-money laundering compliance.
• Identity verification documents: Retained for the period required by applicable regulations, typically 5 years from the date of verification.
• Support communications: Retained for up to 3 years from the date of the last interaction, to support dispute resolution and quality improvement.
• Technical and usage data: Retained in anonymised or aggregated form for analytical purposes. Identifiable technical data is deleted or anonymised within 12 months.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

You have the following rights regarding your personal data held by Betjeli. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Betjeli is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically to prevent minors from accessing the platform.

If we become aware that we have inadvertently collected personal data from a person under 18, we will immediately close the associated account, delete the data, and return any funds deposited to the payment method used. If you believe a minor has registered on Betjeli, please contact us at [email protected] so we can investigate and act promptly.

Betjeli may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify you directly — either by email or through an in-platform notification — before the changes take effect. We encourage you to review this policy periodically so you are always aware of how your data is being handled.

Your continued use of the Betjeli platform after any changes to this policy are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Betjeli handles your personal data, please get in touch with us. Our team is available 24/7 and will respond to privacy-related enquiries within 30 days.